We understand that jewellery can be very delicate and sometimes gets damaged. Whilst we don’t offer any returns or exchanges at this moment in time, if you do have any problems please reach out to us and we’ll do our best to resolve your issue.
It is quite common that the post office mishandles fragile packages so if this has happened to your order please let us know. To speed up the process and help us avoid this in the future it would be super helpful if you sent us a picture along with a brief description of what has happened. For the fastest response direct message us on Instagram @cupidsjewels. We’ll be more than happy to help.